FREQUENTLY ASKED QUESTIONS
A few things you might be wondering before you book. For all the details on booking, cancellations, and studio expectations, take a moment to read our full policies.
Do you accept walk-ins?
1
We’re primarily appointment-based so we can give each client the time and care they deserve. If we have last-minute availability, we’ll always try to accommodate. Reach out or check online booking.
How do I book an appointment?
2
You can book directly through our online system or text (347) 855-4201 anytime. If you’re unsure what to book, feel free to reach out and we’ll guide you.
What is your cancellation policy?
3
We ask for 48 hours notice for any cancellations or rescheduling so we can offer the time to someone else. Late cancellations or missed appointments are charged 100% of the booked service. Full details are in our policies.
Do I need a consultation first?
4
Consultations are included in every appointment. But if you’re making a big change or feeling lost, yes — we highly recommend it. This is how we make sure your vision, your hair, and our approach are fully aligned before we begin.
What should I expect during my appointment?
5
Time to slow down a bit. A clean, welcoming space, thoughtful touch, good conversation (or quiet if that’s your thing), and small extras like coffee, sparkling water, or wine. And really good hair.
Do you work with all hair types and textures?
6
Absolutely. We specialize in working with a wide range of hair types, with a particular love for textured and curly hair. Please consult with your desired stylist to confirm they’re the right fit for your hair and goals.